A few months ago, I purchased a Brother DCP 7020 from Amazon for $162.99 with free shipping. I kept it inside the box until today when I decided to mate it with my new iMac.
The manual is terrible, disorganized, incoherent, lacking crucial details for taking the toner cover off the cartridge for example.
Worse, the printer won't turn on. Worse still, after installing it--twice!--I've gotten a warning sign from my iMac: "The application LOGINserver quit unexpectedly."
So now what? The printer weighs a ton. It's huge. It doesn't turn on. It's not showing up on my iMac. I'm not sure if the toner is all the way exposed.
I want to get rid of this nightmare. I'll put my HP back without all the bells and whistles--copier, scanner, etc. I don't care. I'll take simplicity and reliability every time.
The window to return was April 24, 2008. I'm screwed. With my HP staying home, I refuse to spend more money,including repairs on the Brother, so there will be no printer in my new office. The lesson? Don't buy electronics and let them sit in a box. Open them immediately and make sure they work.
for lack of a better retort, bummer. id be calling brother to try and get a little symapthy or something. who knows they might actually give a little customer service.
Posted by: gerald johnson | June 29, 2008 at 01:14 PM
Maybe I'm being rash. I should call Brother indeed. But will I? I have little patience. We'll see.
Posted by: jeffrey McMahon | June 29, 2008 at 01:46 PM
If it does not turn on and gives you all his trouble, it may be a defective unit...
Also, I would check their website to see if there is new software -- sometimes the software that is in the box is old and a new version will fix some flaws.
Of course fixing it now will never completely restore your trust in this machine...
Good luck!
Posted by: Cyril | July 02, 2008 at 05:45 AM
Shipping costs for repair are greater than many printers. What a dud it is. Never again will I buy that brand. Jeff
Posted by: jeffrey McMahon | July 02, 2008 at 08:05 AM
I recently bought an HP all-in-one for 10$ (Canadian)... Some kind of shelf-clearing sale I guess... The guy at the store mentioned that it actually did cost less than the price of the 2 included print cartridges.
Not only is it not cost-effective to repair these all-plastic devices, sometimes it is not even cost-effective to replace the cartridges!
Posted by: Cyril | July 02, 2008 at 10:40 PM
I'm currently using my old HP 1012 LaserJet, which has never given me any problems. The Brother is in the garage and I will probably take it to an e-waste center soon.
Posted by: jeffrey McMahon | July 03, 2008 at 08:34 AM