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May 03, 2014

Comments

Angelo

Did the seller cover themselves by saying something like "everything shown in the photos is what will be shipped" or something along those lines? If they did, they might hide behind that. You'll probably be able to return the item for a refund, but of course will be out the return shipping. If they have a high seller rating, there is a chance that this was just an honest mistake and they'll do the right thing. I guess if I was the seller, I would have been very clear "Power supply and remote not included." But it's also possible this thing was given to them by a friend who was moving, they found it, etc.----and didn't even know about those accessories and just listed it. In that case, they would be as surprised as you are that you have to buy more for this thing to work.

herculodge

The seller did no such thing.

Angelo

Here, I'm sitting on the opposite end of the equation. I recently sold a watch, the Fossil Abacus, that at one time, was supported by Microsoft and could connect for news, sports scores, etc. The watch was in its original box with instruction manual, etc. I was crystal clear in the listing that the watch doesn't work----I haven't been able to get it to charge. I was clear that I tried to charge the watch and could not get it to work and even said it might still have some collectible value even though it's not working. Someone bid and won----I shipped immediately and left good feedback because the buyer paid quickly. Now I got a response from the buyer that the charger is no good and I need to send them a new, working charger as soon as possible. This thing has been out of production forever----not even supported by Microsoft any longer---I was clear in the listing that I bought it on a whim and couldn't get it to work---and now I'm being asked for a charger that works? I told them that I disclosed the condition of the watch but also told them I want them to be happy and asked if they'd consider a discount (the item sold for fifteen dollars.). Waiting to hear back. What a freakin' nusiance. E-Bay told me because I was so honest in the description, I'd have a very good chance of not having to refund the buyer----but then I know I'd get negative feedback. They told me in some cases, they can remove feedback if the buyer is unreasonable. But I just want to take care of this without drama.

Stan

Angelo,
I was in a similar situation. I sold something on eBay and clearly noted that I had a no return policy. Item was noted as like new and 100% operational. Well after a week apparently the person got buyers remorse and claimed it didn't work properly and was defective. I offered a discount. No such luck guy wanted his money back. I too was told I had a good case, but might encounter a bad feedback. I caved in and told him to send it back.
I re-listed it for the same price and was promptly sold. The 2nd person was extremely happy. Go figure!!

herculodge

Update: The eBay seller sent me a return shipping label to return the Kicker.

Angelo

That sounds like a good seller or at least a seller who is doing the right thing.

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